Refunds:

Refunds are processed by the Billing Department during their normal hours of operation: Monday through Friday, 10am – 6pm Eastern Time (closed on Federal holidays).  All transactions are subject to the following Refund Policies:

• All customers have the right to a full refund within 24 hours of initial services rendered if work has not been completed. We will simply do a restore to the state the website was in before we worked on it and refund 100% of the purchase price after we have had a customer support representative, gain access to the website and revert the changes.

Customers displaying buyer’s remorse, or customers that are being pressured by a third party to cancel services, are not considered valid grounds for a refund.  We take great pride in our work and no refunds will be issued if the work has been completed. All calls are recorded and if a customer claims he’s interested in SEO services work will be considered fulfilled and no refund will be issued.

If the customer is not satisfied with the state of a service, a second service attempt will be made at no additional cost.  The customer will need to give our technicians access to the website to have the remaining issues resolved within 7 business days of the sale.  Should our technicians fail to resolve the issue within 7 business days of the original purchase date, a full refund will be issued. To qualify for the full refund, the customer must give our technicians an adequate opportunity for a second repair attempt within that seven-day period.  Refunds are only issued if the customer has given us seven business days to fix the issue at hand and we are not able to do so.