Refund Policy

Refunds:

Effective Date: October 18, 2025

Refunds are processed by the Billing Department during normal business hours: Monday through Friday, 9:00am – 5:00pm Eastern Standard Time (closed on Federal holidays).  All transactions are subject to the following Refund Policies:

• All customers have the right to a full refund within 48 hours of payment if work has not been completed. We will simply do a restore to the state the website was in before we worked on it and refund 100% of the purchase price after we have had a customer support representative, gain access to the website and revert the changes.

Customers displaying buyer’s remorse, or customers that are being pressured by a third party to cancel services, are not considered valid grounds for a refund.  We take great pride in our work and no refunds will be issued if the work has been completed. All calls are recorded and if a customer claims they are interested in website services work will be considered fulfilled and no refund will be issued.

If the customer is not satisfied with the state of a service, a second service attempt will be made at no additional cost.  The customer will need to give our technicians access to the website to have the remaining issues resolved within 7 business days of the sale.  Should our technicians fail to resolve the issue within 7 business days of the original purchase date, a full refund will be issued. To qualify for the full refund, the customer must give our technicians an adequate opportunity for a second repair attempt within that seven-day period.  Refunds are only issued if the customer has given us seven business days to fix the issue at hand and we are not able to do so.

This Refund Policy may be updated periodically. The version in effect at the time of purchase will apply. For complete billing, cancellation, and service terms, please review our Terms and Conditions at triumphtechsolutions.com/terms.